Refund policy

Japotyle Store Policy

Return & Refund Policy

Thank you for shopping with Japotyle. We sell authentic Japanese figures and collectibles from Japan, including new and pre-owned items. Please review this policy before placing an order.

12-hour cancellation window Cancellation requests must be submitted within 12 hours of the order confirmation time. After 12 hours, orders cannot be canceled.
30-day return contact window Eligible return requests for a valid reason must be submitted within 30 days after delivery.
Evidence required Include your order number, photos of the shipping box, product box, item condition, and issue.
DAP customs terms Import duties, VAT, customs fees, brokerage fees, and local taxes are the buyer's responsibility.

Order cancellations

You may cancel your order by submitting a cancellation request within 12 hours after the order was placed. The 12-hour period is measured from the order confirmation time. Please use your customer account during the first hour when available, or use our contact form and include your order number and the email address used for the order. Cancellation requests received more than 12 hours after the order was placed will not be accepted.

When a return or refund may be considered

Returns or refunds may be considered when the wrong item was shipped, the item is materially different from the product description, an essential part is missing and was not disclosed, or the item was damaged during transit with clear supporting evidence.

Non-returnable cases

Returns are generally not accepted for buyer's remorse, opened new items, minor package wear, manufacturer paint variation, small box scratches, or pre-owned condition issues that were already described or visible in the listing. Collectible figure boxes may show normal shelf wear unless the listing states otherwise.

Return shipping

If Japotyle made an error, we will provide instructions and review the appropriate return or refund solution. For buyer-requested returns accepted as an exception, the buyer is responsible for return shipping costs, tracking, customs paperwork, and safe packing.

Refund timing

Approved refunds are issued after the returned item is received and inspected. Original shipping costs, import duties, VAT, customs fees, brokerage fees, and local taxes are not refundable by Japotyle.

Customs and refusal

Orders are shipped DAP. We cannot refund orders that are refused, abandoned, returned, delayed, or destroyed due to unpaid customs charges, import restrictions, incorrect address information, or failure to receive the shipment.

Need help? Please use the contact form before returning any item. This policy does not limit any mandatory consumer rights that apply under local law.